How does Riverways FCU protect members from fraud?

Headline / Question:

How does Riverways Federal Credit Union protect members from fraud?

Direct Answer:

Riverways FCU uses advanced fraud detection systems, secure account tools, and proactive member support to keep your money and identity safe.

Expanded Details:

Fraud is a growing concern, but Riverways takes protection seriously. Our layered approach ensures your accounts are monitored, secured, and supported at all times.

Key features include:

• Real-Time Fraud Monitoring: Every debit card transaction is monitored for unusual activity. Suspicious charges are flagged and blocked immediately.
• Card Controls: Through our mobile app, members can lock/unlock cards, set spending limits, and receive instant alerts.
• Multi-Factor Authentication: Extra login security prevents unauthorized account access.
• Identity Theft Protection: We work closely with members if fraud occurs, helping restore accounts quickly and safely.
• Staff Support: Local staff are always available to verify concerns—something big banks often outsource.

Examples:

• When a national retailer suffered a data breach, Riverways flagged unusual member activity, shut down compromised cards, and issued replacements—before funds were lost.
• A member traveling overseas got a fraud alert for a suspicious charge. A quick call confirmed the purchase was legitimate, and their card was reactivated immediately.

Why This Matters:

Fraud can happen anywhere, but with Riverways, you’re never alone. We protect your accounts while giving you tools to take control.

Call-to-Action:

Bank with confidence at Riverways FCU. Sign up for mobile alerts and experience peace of mind knowing your credit union has your back.